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About Us

About Us

Founded in 2008 supplying in and around the Manchester area, we have grown extensively over the years and opened further offices in Liverpool, Birmingham, Chester and Manchester Airport.

Following the success of working seasonally with operators at Manchester Airport our efforts were brought to the attention of the Manchester Airport Group who needed assistance with their hospitality staffing. After 12 months of suppling the Manchester Airport Group in Manchester, East Midlands & Stansted Airport with their Lounge requirements Verve was awarded a 3-year contract as a staffing partner with MAG and opened an office at Manchester Airport, resulting in Verve supplying more vendors at the airports.

Our success comes from the long term relationships that we build with clients and candidates, supplemented by our excellent knowledge of the sector, rigorous quality and safeguarding standards, superb consultant training and a commitment to helping both our staff and candidates to grow and develop as professionals. At the heart of our approach is a genuine desire to deliver an unparalleled service.

This led Verve to develop our own recruitment software for aviation staffing to streamline the recruitment process and is compliant with the MAG vetting team. This allows Verve to use our knowledge and the latest technology to recruit the highest calibre of candidates and offer a wide range of roles across the industry. Our consultants have a wealth of experience in the industry and are passionate about providing solutions to fulfil and exceed our candidate’s and client’s expectations alike.

About us

staff we provide

Staff We Provide

Verve can full all relevant positions both Airside & Landside with the required vetting process

Hospitality Staff

Hospitality Staff

Lounge Hosts

Lounge Hosts

Cleaners

Cleaners

Aircraft Cleaning Operatives

Aircraft Cleaning Operatives

Retail Assistants

Retail Assistants

Baggage Handlers

Baggage Handlers

Barista

Barista

Team Leaders

Team Leaders

Managers

Managers

Chef de Partie

Chef de Partie

Sous Chef

Sous Chef

Head Chef

Head Chef

General Assistant

General Assistant

Kitchen Assistant

Kitchen Assistant

Hospitality Staff

Hospitality Staff

Lounge Hosts

Lounge Hosts

Cleaners

Cleaners

Aircraft Cleaning Operatives

Aircraft Cleaning Operatives

Retail Assistants

Retail Assistants

Baggage Handlers

Baggage Handlers

Barista

Barista

Team Leaders

Team Leaders

Managers

Managers

Chef de Partie

Chef de Partie

Sous Chef

Sous Chef

Head Chef

Head Chef

General Assistant

General Assistant

Kitchen Assistant

Kitchen Assistant

Services we provide

Services We provide

Aviation Recruitment Software

Verve has proudly developed our own recruitment software specifically designed with Aviation in mind. Our bespoke recruitment software is designed to cover all the requirements of pre-vetting, automatically checks references and tracks compliance but most importantly completes all airport specific security vetting forms. With this software being owned and developed by Verve we can quickly react to update our software due to new legislation and client requirements.

Lounge Staffing

The hospitality Lounge is a place to experience first class service regardless of your ticket and Verve understands these needs. Whether it’s the hostess greeting you at the door, the bartender pouring your drink or the chef preparing fresh food from quality ingredients Verve understands the customer journey and that it’s the staff who provide this. Using modern recruitment and training techniques utilising our online platforms and our training facilities our staff are ready to offer that first-class experience.

Retail Assistants

Verve’s work with numerous vendors at airports both landside and airside has allowed us to build up a highly trained pool of staff with a number of disciplines. With teams in place that can offer support in retail, cleaning and hospitality our team of consultants can assist with any of your requirements.

Aircraft Cleaning Operatives

A lot of work goes into making an airport work and to create an enjoyable customer experience but fundamentally people are there to travel and Verve believes the standards of the aircraft is as important as the hotel room. This principle is applied throughout our recruitment and training process working closely with the time constraints of the reality of turnaround times. In response to the current pandemic Verve now also trains core operatives in the use of anti-bacterial fogging machines to be used when requested.

Baggage Handlers

Not all of Verves staffing are in such a customer facing role. The role of a baggage handler can often be overlooked but is a vital one to ensure all hold items are safely and securely transported to and from the aircraft. Working in all weather this physically demanding role requires an airport approved medical is passed before working for Verve.

Services we provide

Services we provide

Aviation Recruitment Software

Verve has proudly developed our own recruitment software specifically designed with Aviation in mind. Our bespoke recruitment software is designed to cover all the requirements of pre-vetting, automatically checks references and tracks compliance but most importantly completes all airport specific security vetting forms. With this software being owned and developed by Verve we can quickly react to update our software due to new legislation and client requirements.

Lounge Staffing

The hospitality Lounge is a place to experience first class service regardless of your ticket and Verve understands these needs. Whether it’s the hostess greeting you at the door, the bartender pouring your drink or the chef preparing fresh food from quality ingredients Verve understands the customer journey and that it’s the staff who provide this. Using modern recruitment and training techniques utilising our online platforms and our training facilities our staff are ready to offer that first-class experience.

Retail Assistants

Verve’s work with numerous vendors at airports both landside and airside has allowed us to build up a highly trained pool of staff with a number of disciplines. With teams in place that can offer support in retail, cleaning and hospitality our team of consultants can assist with any of your requirements.

Aircraft Cleaning Operatives

A lot of work goes into making an airport work and to create an enjoyable customer experience but fundamentally people are there to travel and Verve believes the standards of the aircraft is as important as the hotel room. This principle is applied throughout our recruitment and training process working closely with the time constraints of the reality of turnaround times. In response to the current pandemic Verve now also trains core operatives in the use of anti-bacterial fogging machines to be used when requested.

Baggage Handlers

Not all of Verves staffing are in such a customer facing role. The role of a baggage handler can often be overlooked but is a vital one to ensure all hold items are safely and securely transported to and from the aircraft. Working in all weather this physically demanding role requires an airport approved medical is passed before working for Verve.

Recruitment & Training Process

Verve has proudly developed our own recruitment software specifically designed with client and workers needs in mind. Our bespoke recruitment software is designed to cover all the requirements of pre-vetting, experience capture, automatic referencing and allows Verve to access all required accreditation information. With this software being owned and developed by Verve we can quickly react to update our software due to new legislation and client requirements.

CV SCREENING

  • At this stage, our expert recruiters look for the right attitude, passion and desire to work.
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TELEPHONE INTERVIEW

  • If the conversation goes well, our consultant books a personal interview for the following days.
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FACE TO FACE INTERVIEW

  • Knowledge about drinks, food, customer service, attitude and experience will be tested during the personal interview.
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CANDIDATE PASS

  • Should candidate pass Face-to-Face interview then MAG Vetting Interview slot offered
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VETTING

  • Before commencing employment with MAG, the Vetting Team at the designated airport will need to complete background checks.
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OUR TRAINING PROGRAM

Verve People is committed to train our staff to be able to offer the best experience to every guest, excellent customer service and to always go the extra mile. We achieve this by using traditional hands on classroom training in our dedicated training centres and using the latest technology, that delivers a continuously evolving learning and development solution tailored to each clients needs. 

LEVEL 1: BASIC KNOWLEDGE

Induction Company

Designed for our staff to understand the importance of following company procedures such as confirming shift details the day before, arriving 30 minutes early and communicate efficiently any absence in order to allow us to guarantee that a shift is always covered. We also provide our staff with a handbook with all the instructions regarding to our rules and procedures to make sure they are fully aware of them before starting their employment.

Customer Care

A module developed to stress the importance of customer care and how our staff must adapt themselves to different environments. We emphasise on the meaning of customer service to an organisation, the prominence of the customer as the centre of everything we do and the benefits of customer service, particularly when we exceed expectations. 

Food Hygiene Level 2

This course is assured by The Chartered Institute of Environmental Health (CIEH) and covers the modules of food hazards and food poisoning, personal hygiene, food safety, procedures and premises. The trainees have to complete a test at the end of the module to demonstrate their knowledge. If passed, this module provides all employees with a certificate that allows them to work.

Food Allergies & Allergens

Alongside our Food Hygiene Course we offer our Food Allergies & Allergens, thats allows us to ensure that our workforce knows which are the 14 allergens, the implications of serving food for people’s health, consequences and how to avoid them. We also pay attention to dietary requirements and how to meet customer’s need when regarding to food.

Health & Safety

Because we want our staff to work safe to protect themselves and our client’s customers, we dedicate a session to inform on the risks and how to avoid them to guarantee the health and safety of everyone present at every venue. We also develop this part in our handbook.

UNIFORM STANDARDS & TIMEKEEPING

A little but essential part of our basic training. Because our staff represent Verve and our clients, we must ensure they always are punctual, look spotless and behave with the right attitude and confidence showing a good body language and communicating efficiently.

Covid

There is no escaping the modern world we live in and we prepare all our staff with COVID training in Coronavirus: Cleaning and Hygiene, Coronavirus: Personal Protection and Coronavirus: Staying safe.

LEVEL2: PRACTICAL KNOWLEDGE

Once our trainees have understood the basis of our company, the importance of customer care, food hygiene and allergens, we go further to teach them how to work with drinks, wines and food in a practical way. The different modules of this level of training are

Food Service

We train our staff to carry and clear plates, the differences between team service, blanket service or buffet, food terminology and how to proceed depending on the venue or event they are going to work. We also stress on the basis of how to lay a table, pre and post service duties, reading a customer and how to meet and greet guests to ensure they provide the best customer experience in Manchester.

Bar Service

It is essential for our staff to know the legislation and importance of a responsible bar tending. Hence, we ensure they understand how to comply with the Weight and Measures Act. Also, we teach them the different types of bar, product knowledge, preparation and closing the bar down, how to upsell and how to use the till. Our trainees’ practice in our training room how to pour a perfect pint in our drought beer pump and the art of making a drink and its presentation. Finally, we emphasise on the understanding of the different type of glassware and how to use it to keep the standard consistent.

level 3: ADVANCED TRAINING

Verve People believes in investing in our team and offers additional training and courses for Barista’s, Cocktails, PLH, Team Leader, Management and a variety of courses through our inhouse training and training partners.

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